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Responsible gambling
We are committed to providing a safe and enjoyable gaming experience for all our players. We understand that problem gambling can have serious consequences, both financially and emotionally. That's why we're dedicated to promoting responsible gaming practices and offering tools to help you manage your play.
Setting Limits
To ensure that you don't spend more than you can afford, we offer several limit-setting options:
- Deposit Limits: Set daily, weekly, or monthly limits to control how much you deposit into your account.
- Loss Limits: Limit the amount you can lose in a day, week, or month.
- Time-Outs: Temporarily suspend your account for 24 hours to 6 months.
Self-Exclusion
If you feel that you're developing a problem with gambling, we encourage you to self-exclude from our site. This will block your access to your account for the duration of your chosen period. To do this:
- Log in to your account
- Go to "Account" > "Responsible Gaming"
- Click on "Self-Exclusion"
Reality Check
We want to ensure that you stay aware of how long you've been playing and how much time has passed since your last break. Our reality check feature will pop up at intervals to remind you:
- 30 minutes: You'll receive a reminder to take a break
- 60 minutes: Another reminder to take a break
- 90 minutes: A final warning to take a break
Account Closure
If you feel that you're unable to control your gaming habits, we can close your account for you. This will prevent any further activity on our site and help you avoid temptation.
Help Resources
We understand that problem gambling is a serious issue, and we want to support you in finding the help you need:
- Gambling Therapy: A UK-based organization providing confidential counseling and advice
- National Problem Gambling Council UK (NPGC): Offers information, resources, and support for those affected by problem gambling
- SOS Joueurs (UK equivalent): Provides a helpline for people struggling with problem gambling in the UK
- Gamcare: A UK charity providing free counseling and advice for problem gamblers
Tools to Help You
We're committed to providing you with the tools you need to maintain responsible gaming habits:
- Session Time Limits: Set limits on how long you can play per session
- Deposit Pause: Automatically suspend deposits for a set period
- Cooling-Off Period: A mandatory 7-day wait before increasing your deposit limits
Remember, we're here to help. If you have any concerns about your gaming habits or need assistance with setting limits, please don't hesitate to contact our support team.
Getting Help
If you think that you might be developing a problem with gambling, or if you'd like to speak with someone who can offer advice and guidance, there are many organizations available to help:
- National Gambling Helpline (UK)
- Gambling Therapy
- BeGambleAware!
We're committed to providing a responsible gaming environment, and we encourage you to take advantage of the tools and resources available to help you maintain a healthy balance between gaming and your personal life.